Great distribution is about more than getting a delivery from A to B.

It is about people, timing, communication and the ability to respond when things do not go to plan.

As a Contract Logistics Distribution Supervisor, you will play a key role in coordinating national distribution operations across customers, operational sites and transport partners. You will lead the team through daily priorities, monitor service performance and step in when challenges arise to keep customer commitments on track.

Working closely with the National Contract Logistics Distribution Manager, you will bring structure to a fast moving environment while developing your team, strengthening operational performance and finding better ways of working.

Responsibilities

• Coordinate daily and weekly distribution priorities across customers, operational sites and transport partners.
• Translate customer commitments, delivery windows, booking requirements and service standards into clear operational priorities.
• Monitor delivery performance, exceptions, backlogs and time critical risks, taking action before they become service failures.
• Coordinate warehouse teams, carriers and customer stakeholders to maintain agreed service levels and customer commitments.
• Allocate team workloads, clarify ownership and deadlines, and maintain effective handovers across the operation.
• Provide day to day leadership, coaching and feedback to team members while supporting capability development and cross training.
• Monitor customer SLAs and KPIs, ensuring operational performance is visible, accurate and consistently managed.
• Lead the resolution of operational issues and customer escalations, maintaining ownership until the issue is closed.
• Investigate service failures and recurring issues, identify root causes and implement corrective and preventive actions.
• Maintain accurate reporting across service, productivity, cost, risk and operational performance.
• Support customer onboarding, operational changes, tenders and proposals with accurate operational input.
• Work closely with transport partners to manage capacity, performance, bookings and service requirements.
• Promote a strong safety culture and ensure operations comply with WHS, Chain of Responsibility, company procedures and applicable Australian legislation.
• Identify opportunities to improve productivity, service reliability and customer experience through continuous improvement.

Requirements

• Experience in transport, distribution, Contract Logistics, warehousing or supply chain operations.
• Previous experience supervising or leading an operational team.
• Strong understanding of distribution and transport operations.
• Experience managing customer SLAs, KPIs and operational performance.
• Strong customer and stakeholder management skills.
• Understanding of WHS, Chain of Responsibility and Australian transport compliance requirements.
• Strong problem solving and root cause analysis capability.
• Ability to manage competing priorities in a fast paced operational environment.
• Strong communication skills with the confidence to escalate issues and challenge constructively.
• Practical and hands on leadership style with a focus on developing people.
• Experience with continuous improvement and process optimisation is highly desirable.
• Relevant qualifications or equivalent industry experience.