It's more than a job
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.
The Business Analyst – KPI & Performance Management is responsible for monitoring, analyzing, and reporting on Key Performance Indicators (KPIs) to ensure contractual, operational, and service-level commitments are consistently met. This role plays a critical part in identifying performance risks, supporting mitigation strategies, and preventing financial penalties associated with KPI breaches.
The ideal candidate will partner closely with Operations, Finance, IT, and Account Management to provide data-driven insights, early-warning indicators, and actionable recommendations.
How you create impact
KPI Monitoring & Reporting
- Monitor agreed KPIs and SLAs across operations, contracts, and customer commitments.
- Develop and maintain KPI dashboards, scorecards, and performance reports.
- Track trends, variances, and leading indicators to identify potential KPI risks.
- Ensure KPI calculations align with contractual definitions and governance standards.
Risk Identification & Mitigation
- Proactively identify KPIs at risk of non-compliance and flag potential penalty exposure.
- Support root cause analysis for missed or degraded KPIs.
- Document corrective actions, owners, and timelines; track closure and effectiveness.
- Maintain a KPI risk register and mitigation action log.
Stakeholder Management
- Partner with Operations, Finance, IT, and Account teams to validate data and insights.
- Prepare performance summaries for management, customers, and governance forums.
- Support escalation processes when KPI thresholds are at risk of breach.
- Assist in performance reviews and continuous improvement initiatives.
Process & Continuous Improvement
- Recommend process improvements to improve KPI performance and stability.
- Support automation and standardization of KPI reporting and data collection.
- Assist in defining, refining, and aligning KPIs with evolving business requirements.
- Contribute to contract reviews by providing historical KPI performance analysis.
What we would like you to bring
- Bachelor’s degree in Business, Analytics, Operations, Supply Chain, or related field.
- 3–7 years of experience in a Business Analyst, Performance Analyst, or similar role.
- Strong experience with KPI/SLA monitoring and performance reporting.
- Proven ability to analyze data and translate insights into actionable recommendations.
Technical Skills
- Advanced proficiency in Excel (pivot tables, formulas, data modeling).
- Experience with BI tools (Power BI, Tableau, Qlik, or similar).
- Strong understanding of data validation, KPI definitions, and reporting accuracy.
- Experience working with operational systems (WMS, TMS, ERP, CRM preferred).
For applicants in the United States: Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com
What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-On-Site
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.