It's more than a job
As a Customs Brokerage Assistant Manager at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.
As Customs Assistant Hub Manager, you will support the daily operational performance of the Customs Brokerage Hub by ensuring workflow efficiency, compliance accuracy, and high‑quality service delivery. This role provides hands‑on leadership to frontline staff, assists with process optimization, and supports the Hub Manager with reporting, issue resolution, people development initiatives, and continuous improvement efforts. You will acts as a key partner in maintaining operational excellence and contributing to a culture of accountability, collaboration, and customer satisfaction
How you create impact
- Support oversight of end‑to‑end customs entry processes to ensure accuracy, compliance, and timely execution
- Coordinate workload distribution, monitor queues, and assist teams in resolving bottlenecks
- Collaborate with cross‑functional teams to implement best practices and drive process improvements
- Assist with issue resolution related to delays, escalations, client inquiries, and system errorsPartner with the Hub Manager to ensure consistent service delivery across shifts and teams
- Provide coaching, guidance, and operational support to supervisors and staff
- Support onboarding, training, workflow documentation, and performance feedback processes
- Assist in preparation for internal and external audits, ensuring all records and documentation remain accurate and audit‑ready
- Monitoring compliance with customs regulations, identify potential risks, and work with management to address them
- Assist in liaising with customs authorities and support the Manager in addressing issues or inquiries
- Support client relationship management by serving as a secondary point of contact and ensuring client requirements are met
- Assist the Manager in researching and evaluating new business opportunities, including potential clients and service expansions
- Contribute to the preparation and administration of client and vendor contracts, ensuring terms are accurately documented and followed
- Assist with preparing operational reports, KPIs, dashboards, and regular service performance updates
- Participate in root‑cause investigations and corrective action planning for service‑related issues
What we would like you to bring
- Bachelor’s degree in International Business, Supply Chain, or related field
- 4+ years of experience in customs brokerage, with at least 2 years in a leadership or supervisory capacity
- Hands on Experience with customs management software (like CargoWise) and the Automated Commercial Environment (ACE) portal
- Deep understanding of C-TPAT standards and Other Government Agency (OGA) requirements, such as those from the FDA or USDA
- Possessing a Customs Broker License would be a significant advantage
- Open to national travel up to once per quarter as required by business needs
What's in it for you
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.