It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
At Kuehne+Nagel, we move goods across the world—but it’s our people who make the difference.
As a Customer Care Expert in our Sea Logistics team, you’ll be the voice of Kuehne+Nagel for our customers, ensuring their shipments are handled with care, precision, and a proactive attitude. You’ll be part of a dynamic team, supporting customers throughout their shipment journey, solving problems before they arise, and ensuring every interaction reflects our commitment to excellence. The position is located on-site at the customer’s facility in Mitchelstown, Cork.
How you create impact
- Serve as the KN on-site representative at the customer’s plant
- Proactively communicate with customers to provide updates and prevent potential issues
- Monitor shipments to ensure timely and accurate delivery
- Coordinate with internal teams to ensure smooth and efficient operations
- Capture and manage customer requirements in internal systems
- Investigate and resolve service deviations quickly and effectively
- Support claims handling and contribute to reporting activities
- Identify and drive continuous improvements in customer service processes
What we would like you to bring
- Minimum of 1 year of experience in logistics, ideally within sea logistics
- Strong written and verbal communication skills (including email and phone)
- High proficiency in Microsoft Office (Excel, Word, Outlook)
- Ability to produce accurate and timely monthly reports
- Strong attention to detail
- Proactive mindset with a focus on continuous improvement
- Ability to contribute to an efficient and professional service environment
What's in it for you
Kuehne+Nagel is a global market leader in logistics, offering a dynamic and international work environment. If you are looking for an exciting and challenging career in logistics, this is the place to grow and develop your potential.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.