Responsibilities

IT & Systems Support

• Provide first-level support for operational requests, system issues and day-to-day troubleshooting.
• Investigate system issues and coordinate resolution with internal and external IT stakeholders where required.
• Support the stability, performance and continuous improvement of site-level WMS and TMS solutions.
• Work closely with warehouse teams to understand operational challenges and translate them into practical system solutions.
  
  

Change & Implementation Management

• Manage change requests from initial requirements gathering through to configuration, testing, training and go-live support.
• Consult with customers and operational stakeholders to understand requirements and define appropriate system solutions.
• Coordinate system testing and ensure changes are properly validated before implementation.
• Support system implementations, enhancements and continuous improvement initiatives.
  
  

Systems & Data

• Define logical mappings and functional specifications for system interfaces and reporting developments.
• Support the development and maintenance of system integrations.
• Design and build BI dashboards that provide meaningful operational and business insights.
• Analyse system and operational data to identify trends, issues and opportunities for improvement.
  
  

Training & User Support

• Train superusers and key users on core system processes and new functionalities.
• Develop user guidance and supporting documentation where required.
• Provide ongoing support to users and help improve system adoption across the site.
• Act as a bridge between technical teams and operational users.
  
  
  

Requirements

• Completion of Year 12 and/or relevant tertiary qualification in IT, Supply Chain, Logistics, Business or a related discipline.
• 2–5 years of experience in IT support, systems support, warehouse systems or a related operational technology environment.
• Hands-on experience with WMS is highly desirable.
• Experience providing end-user support and troubleshooting operational system issues.
• Experience managing system changes, testing and implementation activities.
• Understanding of warehouse operations and supply chain processes.
• Experience with reporting, BI dashboards or data analysis is advantageous.
• Strong communication skills with the ability to work with both technical and non-technical stakeholders.
• Strong problem-solving and analytical capabilities.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Customer-focused mindset with a proactive approach to identifying and resolving issues.