It's more than a job
As a Contract Logistics Customer Service Specialist at Kuehne+Nagel, your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
How you create impact
• To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
• To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
• To communicate with customers regarding the order status or when issues arise.
• To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
• To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.
What we would like you to bring
• Minimum 2 years of experience in customer service or similar role, ideally within logistics or warehousing.
• Strong communication, coordination, and problem-solving skills with a customer-focused mindset.
• High attention to detail and accuracy in documentation, billing, and data entry.
• Proficiency in Microsoft Office; experience with SAP is an advantage.
• A proactive, organized team player who thrives in a fast-paced, collaborative environment.
What's in it for you
• Opportunity to build your career with Kuehne+Nagel, a global leader in logistics and supply chain solutions
• Exposure to end-to-end contract logistics operations, working closely with both customers and internal teams.
• Supportive and inclusive work culture that values collaboration, learning, and career development.
• Access to structured training programs and opportunities to upskill in systems like SAP S/4 HANA.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.