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The Customer Service Representative (CSR) is the primary contact for any customer. The CSR is responsible for intercepting faxed orders, keying orders in to system, conducting follow-up phone calls to requestors. The CSR is responsible for all communication between the various departments within the company and its customers and, therefore must exercise the highest quality of phone etiquette. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external Distribution Center reporting.

How you create impact

• Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.
• Compiles, sorts, and verifies accuracy of data to be entered.
• Examines records such as bills, computer printouts, bills of lading and related documents and correspondence and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.
• Enters order into automated system and computes total cost for customer. Records or files copy of orders received as requested.
• Confers with warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares various reports for management.
• Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.
• Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
• Provides back up support for all accounts other than primary.
• Other duties as assigned.

What we would like you to bring

• Minimum Education: High School Degree or Equivalent.
• A minimum of 2 (two) years of experience in customer service.
• Knowledge of Windows-based order entry system.
• Effective written and verbal communication skills.
• Intermediate skills in Microsoft Word and Microsoft Excel.
• Computer skills (excel & Word)
• Experience with SAP or any Warehouse Management System (WMS) experience is highly desired.
• Exercises initiative in following up on pending issues and orders.
• Ability to effectively solve problems.
• Ability to establish priorities and multi task.
• Fluent in English.
• Overtime and weekends may be required.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $19 and $21. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-onsite

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.   Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.