It's more than a job
As a finance professional at Kuehne+Nagel, your work includes managing budgets, strategic planning, and overseeing financial operations. You also help make ordinary and special moments possible for people around the world. Because your financial diligence allows your colleagues across the company to stay focused on the core of their work, whether it's getting vital healthcare products to those who need them or fresh fruit to children playing in the park. Finance work at Kuehne+Nagel, means more than we imagine.
|
The Collection Manager plays a key role in ensuring timely debt recovery to maintain healthy cash flow, while minimizing financial risk by reducing overdue accounts and bad debt. The Manager fosters a positive and inclusive team culture, ensuring alignment with departmental goals and company values. In addition to overseeing day-to-day receivables operations, the role involves developing and implementing effective collection strategies, collaborating with cross-functional teams to resolve payment issues, and ensuring compliance with internal policies. The Manager also provides leadership in performance monitoring, process improvement, and reporting to support strategic financial decision-making. |
How you create impact
Strategic Oversight
• Develop and implement effective strategies to maximize cash collections.
• Set departmental goals and KPIs for collections performance.
• Analyze collection metrics and trends to identify areas for improvement.
Team Leadership
• Recruit, train, and manage a team of Receivables Specialists, fostering a collaborative and accountable work environment.
• Conduct regular performance reviews and provide constructive feedback, coaching team members to achieve development and business goals.
• Mentor staff by identifying growth opportunities, supporting career development, and cultivating future leaders within the team.
• Facilitate ongoing learning through workshops, one-on-one sessions, and peer knowledge sharing.
• Ensure staff adhere to company policies, ethical standards, and legal guidelines while promoting a culture of integrity and continuous improvement.
Operational Management
• Monitor accounts receivable aging reports and prioritize collection efforts.
• Oversee the utilization of collections software and tools such as Highradius, to maximize performance.
• Monitor the quality, performance, and utilization of the Dispute Management Tool
Customer Interaction
• Communicate with customers to resolve billing issues and negotiate payment plans.
• Handle escalated disputes and complaints professionally.
• Maintain positive relationships to encourage future compliance.
Compliance & Reporting
• Ensure adherence to global accounting, finance, and trade receivable policies.
• Regularly review and comply with the established Rules of Engagement.
• Conduct periodic audits of collection practices to ensure compliance and identify areas for improvement.
• Prepare and present detailed reports on collection activities, performance metrics, and risk indicators to country stakeholders.
• Monitor accounts receivable volumes and aging trends to ensure staffing levels remain aligned with operational demands and within approved budget.
• Review full-time equivalent (FTE) headcount regularly to maintain budget compliance and optimize resource allocation.
• Regularly track and analyze receivables portfolio volumes to ensure they remain consistent with approved guidelines for each business segment, taking corrective action where necessary.
Cross-Functional Collaboration
• Work with finance, sales, and customer service teams to resolve payment-related issues.
• Coordinate with third-party collection agencies when necessary.
• Collaborate with the Credit Risk Team on debt recovery cases involving legal team and our insurance provider.
What we would like you to bring
- Bachelor’s degree in finance, Business Administration or related field
- Minimum of 4 years working experience in Collections Department setting
- Minimum 2 years in management role
- Fluency in English ( written and spoken )
- Organized, detail-oriented, hands-on, and a team player
- Strong personal drive and ability to think in different ways about a single challenge
- Ability to follow through from beginning to end
- Excellent communications skills both written and oral.
What's in it for you
Joining Kuehne+Nagel you will become a part of a company with a clear vision, established footprint and heritage where we can provide safe and stable environment.
We offer personalized development plans, continuous training and learning opportunities, clear paths for internal advancement and strong support for employee well-being, all within a hybrid work environment. With us you will experience a diverse culture characterized by a global network, an entrepreneurial mindset, high customer focus and performance.
At kuehne+Nagel you can shape your own career and discover your potential - be it in your current role, exploring international opportunities, or even across departments.
We provide freedom to develop ideas and solutions that create impact for our people and our customers.
Join us to advance your career and apply today!
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.