As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Job Purpose

The Night Dispatcher is responsible for coordinating and supporting after-hours transportation operations to ensure safe, efficient, and timely movement of drivers, equipment, and freight. This role serves as the primary point of contact during overnight shifts, monitoring driver activity, responding to operational issues, and maintaining communication with drivers, terminals, and on-call management. The Night Dispatcher plays a critical role in maintaining service continuity and safety compliance outside of standard business hours.

Main Duties

• Monitor and dispatch drivers during overnight and after-hours operations.
• Track driver status, loads, arrivals, departures, and delays using dispatch and tracking systems.
• Communicate with drivers regarding assignments, routing, delays, breakdowns
• Respond to driver calls related to equipment issues, incidents, weather, or service disruptions.
• Escalate emergencies, accidents, or critical issues to on-call management
• Ensure compliance with Hours-of-Service (HOS), company policies, and safety procedures.
• Update logs, dispatch notes, and operational records accurately and in real time.
• Coordinate with terminals, customers, vendors, and maintenance providers as needed.
• Monitor email, messaging systems, and dispatch platforms for overnight requests and updates.
• Provide shift handoff summaries and documentation to day dispatch or operations teams.
• Other duties as assigned

Other Job Functions

• Assist with incident documentation and after-hours reporting.
• Support safety and compliance initiatives by reporting concerns or trends.
• Participate in training related to dispatch systems, safety procedures, and company policies.

Qualifications

• Bachelor's Degree in Supply Chain/Logistics/Business related field
• Preferably with 2+ years similar experience
• Proficient with Microsoft Office (MS Excel- intermediate skills)
• Understanding of the operational processes, systems and tools
• Good communication skills both oral and written
• Persistent in problem solving and escalation
• Sensitive with and capable to handle large amount of data
• Independent and responsible with strong analytical mindset
• Ability to support multi‑time‑zone operations and flexibility to work weekends or holidays.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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