In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

Job Purpose

This role is key in managing export shipments for the ISC division. Responsibilities include overseeing order management, registering shipments, booking with carriers, and uploading customer documents. The position ensures accurate record-keeping, effective coordination with internal teams and carriers, and timely, efficient delivery of shipments, helping maintain high service standards and customer satisfaction.

Main Responsibilities

• Initiate and manage export shipments based on client profiles and business needs, ensuring optimal practices in EDI / OMS order processing and shipment handling.
• Create shipment entries and prepare related files, ensuring accurate routing and verifying sailing details against carrier websites.
• Address escalations raised by the Key Account Manager (KAM) to resolve issues promptly.
• Process transactions efficiently, including data entry, updating, and producing ISF documents, and archiving via JScan.
• Chase missing documents by coordinating with shipping lines.
• Monitor and report shipments, ensuring missing documents (Commercial Invoice, ISF, SWB/ECB) are tracked, and send weekly reports with associated document links.
• Collaborate with internal and external teams to ensure high-quality service and manage communication with customers.

Qualifications

• Bachelor's degree in Logistics, Freight Forwarding, Supply Chain Management, or a related field
• Minimum of 2 years of experience in the Sea Logistics or Freight Forwarding industry
• Knowledge of PSF processes and invoicing procedures
• Solid understanding of international geography and global trade routes
• Strong written and verbal communication skills in English
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook
• Process-oriented with strong attention to detail
• Excellent analytical and problem-solving skills
• Customer-focused with a commitment to delivering quality service
• Strong organizational and prioritization skills with the ability to manage multiple tasks effectively
• Demonstrated ability to collaborate and work effectively within a team environment
• Willingness and ability to work on Philippine public holidays as required

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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