It's more than a job
In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.
Your Role
Ensures the integrity and efficiency of global logistics operations by managing data flow, resolving incidents, executing service requests, supporting system integrations, and driving process improvements. This role involves investigating and resolving system and data incidents, coordinating escalations, proposing corrective actions, and conducting root cause analysis. The role requires analytical acuity, effective communication, hands-on proficiency with various applications, proactive attitude and driving tasks independently to find solutions.
How you create impact
- Incident Management (Data Integration, System Performance, Master Data) Investigate and resolve integration, system performance, master data, and process incidents across BSS/MDM scope. Coordinate with cross-functional teams for escalations. Propose and/or implement corrective and preventive actions.
- Service Request Execution Process system-related service requests independently. Provide support in exceptional cases, drawing on deep knowledge of system connections and client-specific requirements. Implementation & Testing Support Support and lead implementation/testing activities. Identify potential failures and propose or execute corrective action.
- Root Cause Analysis & Process Improvement Participate in or lead RCA activities. Cluster and analyze recurring issues and contribute ideas for process enhancements.
- Instruction Creation and Maintenance Maintain and follow existing instructions. Regularly review content for completeness, propose updates, and assist in documentation creation.
- Escalation Handling Take full ownership of escalations. Communicate timely updates to stakeholders and support colleagues. Maintain proactive communication with leadership.
What we would like you to bring
- Bachelor's Degree in Logistics/Transportation, Computer Science/Information Technology, Business studies/admin
- Advance knowledge in MS Office applications
- General knowledge and experience in the Logistics and IT
- Understanding/Affinity of IT solutions and the implementation of IT solutions preferred
- Strong communication and problem-solving skills
- Ability to work individually and as a team member
- Ability to work with demanding deadlines
- Ability to establish priorities and accomplish multiple tasks, must be organized
- Experience in structured process analysis and process documentation skills
What's in it for you
We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry
Who are we
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.