Job Description
Sea Logistics Customer Care Specialist, Customer Intelligence, Export

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Join a dynamic international logistics environment where customer experience, operational excellence, and collaboration go hand in hand. We are looking for a relationship-driven professional with experience in Freight Forwarding, Ocean Logistics, or Customer Care who enjoys working closely with customers, solving challenges, coordinating stakeholders, and continuously improving processes. This is an opportunity to grow your career while making a direct impact on service quality and customer satisfaction.

How you create impact

  • Drive an exceptional customer experience throughout the shipment lifecycle.
  • Coordinate ocean export activities with internal teams, carriers, and partners.
  • Ensure timely and accurate communication with customers and stakeholders.
  • Identify risks proactively and act quickly to minimize operational disruptions.
  • Support continuous improvement initiatives that increase efficiency and visibility.
  • Build trusted relationships that strengthen customer confidence and loyalty.

What we would like you to bring

  • Experience in Freight Forwarding, Logistics, Customer Care, or Operations.
  • Knowledge of Ocean Export processes and international transportation.
  • Strong customer focus and ability to manage multiple priorities.
  • Clear communication skills and confidence working with different stakeholders.
  • Problem-solving mindset with a proactive approach to challenges.
  • Intermediate English or higher.

What's in it for you

  • Opportunities for professional growth and internal development.
  • Exposure to global customers, markets, and logistics operations.
  • A collaborative and supportive team environment.
  • Continuous learning through training and development initiatives.
  • Flexible and modern ways of working.
  • The chance to make a visible impact on customers and the business.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.