It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Sea Logistics Customer Care supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. Sea Logistics Customer Care is accountable for maintaining excellent service for our internal and external customers.
How you create impact
- Customer Care and Satisfaction: Proactive advice and consultancy, ensuring customer satisfaction
- Shipment Management: Qualification and entry of customer orders into the operational execution process
- Complaint Management
- Customer Onboarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
- Customer Data Management: Maintenance and integration of customer data in the KN systems
- Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
- Reporting (creating, refining and reviewing reports)
- Coordination with KN Overseas
- Customer Focal Point: Communication point to customers related to quotations, seafreight and cargo pickup/delivery
- Monitor internal data and customer indicators in accordance with customer expectation, action plan and continuous improvement
- Guide and help the team with less experience, responsible for provide solutions with complexity
- Meet and respect the values, policies and procedures of Health and Safety, Quality and Environment, as well as the internal rules of the Company eligible for all employees, but specially in this position with regard to the security of the logistics chain or compliance with taxes and customs obligations.
What we would like you to bring
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Bachelor’s degree in International Relations, Foreign Trade, Business Administration, or related fields
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4+ years of experience in sea logistics transportation
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Previous experience in customer care within freight forwarding
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Mandatory experience with import or export processes
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Advanced English
What's in it for you
At Kuehne+Nagel, a career is more than you imagine—it’s an opportunity to grow, contribute, and make an impact. We cultivate an inclusive and supportive workplace where every employee is valued, empowered, and inspired to reach their full potential.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.