It's more than a job
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
“If you are a current Kuehne+Nagel employee: Please ensure applications are submitted by Thursday, April 9, 2026. KN is committed to supporting internal career growth, and internal candidates will be considered first. When necessary, external candidates will be reviewed to ensure the best fit for the role and business needs.”
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Calgary, Canada location is looking for a new Customer Service Specialist to join our Contract Logistics team.
How you create impact
The Customer Service Representative is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.
- Respond knowledgeably and courteously to incoming calls and customer inquiries.
- Communicate with carriers.
- Communicate with customers and customer suppliers.
- Provide updates on order inquiries.
- Responsible for managing claims and investigation flow-ups.
- Manage Service KPI’s and reporting metrics.
- Expedite rush order requests and follow up.
- General administration task in supporting shipment document flow.
- Work on and execute tasks on customer systems.
- Manage order exceptions to last minute customer requirement.
- Coordinate shipments and additional shipments with transport department;
- Ability to manage high call and business process volumes;
- Coordinate / data input details for client KPIs around transport services;
- Comply with GMP requirements as applicable to ensure that all quality and regulatory requirements of Health Canada and other applicable authorities and client requirements are met.
- Pursue continuous improvement initiatives to drive increased productivity and service levels
If you require accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
This job posting relates to an available role and not a future talent pool.
What we would like you to bring
- Must have 2+ years' customer service experience in a contract logistics/distribution center envrionment
- Must have clear and effective verbal and written communication skills
- Must be proficient in Data Entry
- Must have Intermediate skills in MS Word and Excel
- Must have the ability to prioritize tasks
What's in it for you
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1
“Artificial Intelligence (AI) tools may be used to assist in [specific process, e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.”
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.