It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
As Integrated Logistics Team Lead, you will be responsible for coordinating the day-to-day activities of the operational team, ensuring customer orders and shipments are managed according to agreed account requirements, Standard Operating Procedures (SOPs), Work Instructions (WIs), and Service Level Agreements (SLAs).
You will act as a key point of contact for operational escalations, support team development, monitor service performance, and collaborate with internal and external stakeholders to continuously improve operational quality, productivity, and customer satisfaction.
How you create impact
- Lead and coordinate the daily activities of the Operations Specialists, ensuring appropriate workload distribution, prioritization, and operational coverage.
- Provide guidance, coaching, and operational support to team members, contributing to their development and consistent execution of processes.
- Ensure effective execution of SOPs, Work Instructions, customer requirements, and SLAs across assigned operations.
- Oversee the coordination and planning of multimodal shipments across Air, Sea, and Road transportation, ensuring appropriate follow-up and shipment visibility.
- Monitor operational performance and support the achievement of agreed KPIs, service levels, quality standards, and customer expectations.
- Act as the first leadership escalation point for complex operational issues, customer concerns, shipment exceptions, complaints, and service disruptions.
- Coordinate with relevant stakeholders including Operations, IT, Procurement, Quality, carriers and regional/global teams to resolve operational issues.
- Participate in customer meetings, conference calls, service reviews, internal or external audits, and operational discussions.
- Support and perform Root Cause Analysis (RCA) for service failures and recurring operational issues, ensuring corrective and preventive actions are effectively implemented.
- Identify opportunities to improve productivity, operational efficiency, service quality, and process standardization.Support quality requirements and customer-specific programs, including GxP requirements where applicable.
- Ensure effective communication within the team and appropriate escalation of operational risks to Operations Management.
- Share operational best practices and lessons learned to support continuous improvement and future customer implementations.
- Foster a collaborative, customer-focused, and continuous-improvement mindset across the team.
What we would like you to bring
-
Bachelor’s degree in International Business, Logistics, Supply Chain, Foreign Trade, or a related field.
-
At least 5 years of professional experience in logistics, freight forwarding, transportation, or supply chain operations.Proven experience in at least one transportation mode such as Air, Sea, or Road, with strong understanding of multimodal operations being highly desirable.
-
Experience in Operational Planning and Customer Service within a logistics environment.
-
Previous experience coordinating, mentoring, or leading operational teams is desirable.
-
Advanced English skills, considering the interaction with customers and regional/global stakeholders.
-
Strong ability to manage operational escalations, priorities, and multiple stakeholders.
-
Strong communication, customer orientation, problem-solving, and team leadership skills.
What's in it for you
Are you ready to drive logistics excellence at the heart of global supply chain operations? As an Operations Specialist, you'll be the key link between customer satisfaction and operational precision.
If you're a proactive professional with a background in international business, intermediate English skills, and a passion for logistics, this is your chance to shape the future of integrated logistics solutions.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.