Job Description
Air Logistics Revenue Care Team Leader

It's more than a job

As a finance professional at Kuehne+Nagel, your work includes managing budgets, strategic planning, and overseeing financial operations. You also help make ordinary and special moments possible for people around the world. Because your financial diligence allows your colleagues across the company to stay focused on the core of their work, whether it's getting vital healthcare products to those who need them or fresh fruit to children playing in the park. Finance work at Kuehne+Nagel, means more than we imagine.

As the leader of the Customer Revenue Care team, you are responsible for ensuring the accuracy and timeliness of financial information for all Airfreight import and export shipments. You will use your Airfreight Forwarding and Finance expertise to prevent delays and incorrect data in systems. You will oversee the team, which supports you in analyzing and updating operational and financial information, as well as completing required administrative tasks. You will also manage active and overdue tasks, ensure compliance with financial KPIs, maintain the highest standards for the commercial field, and support the assigned financial commercial controller to further improve shipment and customer profitability.

How you create impact

  • Oversee financial accuracy of operational files, invoices, credit notes, and automated cost accruals within the assigned customer portfolio.
  • Lead and ensure correct execution of the FSL process, including GP validation, accrual provisioning, and file closures.
  • Act as the main escalation point for financial‑process issues, ensuring customer instructions are understood and followed by the RCC team.
  • Proactively monitor financial workflows, identify risks (SLA breaches, overdue tasks, etc.), and coordinate resolutions with CCL, OCC, SSC, and other stakeholders.
  • Analyze team performance and financial indicators, drive continuous improvement, and support profitability analysis, P&L review, and month‑end closing.
  • Maintain updated knowledge of products, systems, and processes, ensuring strong collaboration and communication across RCC and operational teams.

What we would like you to bring

  • Degree in International Business, Finance, Economics, or related fields, with experience in a similar role and team leadership.
  • Strong analytical, organizational, and problem‑solving skills, including the ability to identify and follow up on critical process points to prevent delays and system errors.
  • Proficiency in data analysis, Excel management, and PowerPoint presentation creation.
  • Solid financial acumen, attention to detail, and effective time‑management and teamwork skills.
  • Advanced English proficiency.

What's in it for you

Join our team as the Revenue Customer Care Team Lead and take the helm in ensuring financial excellence across our Airfreight operations. In this role, you will guide a high‑performing team, safeguard the accuracy of key financial data, and drive process improvements that directly impact customer satisfaction and profitability. If you are a detail‑oriented professional with strong analytical skills, team‑leadership experience, and a passion for delivering flawless financial processes in a dynamic logistics environment, this is your opportunity to make a meaningful impact.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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