It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
- Maintain proactive and effective communication with customers, informing them about rates, options, and shipment updates.
- Ensure accurate and timely communication of buying/selling rates to all relevant internal teams.
- Monitor market rates, capacity needs, and customer volumes, raising alerts when deviations occur.
- Coordinate shipments, process bookings, and act immediately in cases of delays, cancellations, or operational issues.
- Serve as the main escalation point for complaints, ensuring root-cause analysis and long-term solutions.
- Collaborate closely with internal departments (OCC, Airport Operations, Billing, Finance, Claims, Sales) to ensure seamless service delivery.
- Support Finance with customer account status and follow up when needed.
- Identify new business opportunities and maintain strong relationships with assigned customers.
What we would like you to bring
- Technical, Technologist, or Professional degree in International Trade, International Business, Logistics, Business Administration, or related fields.
- Experience in Customer Service within Freight Forwarders and/or airlines.
- Knowledge and hands-on experience with import and export air operations.
- Experience managing commercial relationships with airlines.
- Understanding of perishable cargo handling and requirements.
- Intermediate English proficiency.
What's in it for you
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.