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How you create impact

• Lead the day-to-day execution of cross-border transportation and freight forwarding operations, ensuring service quality, operational efficiency, and customer satisfaction.
• Oversee transportation flows across Road, Parcel, Air, Ocean, and Multimodal solutions, according to customer and business requirements.
• Manage cross-border transportation operations, with particular focus on Mexico–United States and Mexico–Canada lanes.
• Apply strong knowledge of U.S. Road Transportation to support operational execution, routing decisions, carrier management, and service optimization.
• Monitor key operational KPIs, including service levels, transit times, transportation costs, carrier performance, and shipment exceptions.
• Manage operational escalations and ensure timely resolution of transportation and customer-related issues.
• Drive carrier performance and contribute to negotiations, service improvements, capacity solutions, and transportation optimization.
• Identify and implement opportunities to improve cost efficiency, productivity, service quality, and operational processes.
• Ensure cross-border transportation activities are executed in accordance with applicable operational, customs, trade, carrier, and regulatory requirements.
• Lead and develop the Cross-Border Transportation & Freight Forwarding team, ensuring clear priorities, accountability, and consistent operational performance.
• Set clear objectives, priorities, and performance expectations aligned with business and customer requirements.
• Monitor team performance and provide ongoing coaching, feedback, and development.
• Ensure effective workload distribution and resource allocation to maintain service levels and operational efficiency.
• Build team capabilities through training, knowledge sharing, and structured development plans.
• Foster a collaborative, customer-focused, and high-performance culture, encouraging accountability and ownership across the team.

What we would like you to bring

Transportation & Freight Forwarding Expertise

• 8 + year of experience in Transportation, Logistics, or Freight Forwarding, preferably within complex international or cross-border environments.
• Deep understanding of U.S. Road Transportation is required and will be a primary focus of the role.
• Proven hands-on experience with Mexico–United States cross-border transportation operations.
• Experience with Mexico–Canada cross-border transportation is highly desirable.
• Experience managing multiple transportation modes, including Road, Parcel, Air, Ocean, and Multimodal solutions.
• Experience with freight forwarding operations, carrier management, routing, transit-time management, and shipment execution.
• Knowledge of oversize, project, expedited, and specialized transportation solutions, including team drivers and specialized equipment, is highly desirable.

Cross-Border & Compliance Knowledge

• Strong understanding of U.S. transportation geography, road networks, regulations, and operational restrictions.
• Knowledge of cross-border transportation processes and Mexico–U.S. trade and customs requirements.
• Familiarity with relevant compliance frameworks and requirements, including CTPAT and IMMEX, is highly desirable.
• Understanding of carrier and customs compliance considerations related to international and cross-border transportation.

Operational & Customer Management

• Experience managing carrier performance, operational KPIs, service levels, transit times, transportation costs, and shipment exceptions.
• Strong problem-solving capabilities and experience handling complex operational escalations.
• Experience working in a customer-facing logistics environment, ideally supporting complex or highly visible operations.
• Ability to identify and implement opportunities for continuous improvement, transportation optimization, and cost efficiency.
• Strong stakeholder management and communication skills, with the ability to collaborate effectively across Operations, Commercial, Customer Service, Customs, and other functions.

Leadership

• Proven experience leading and developing operational teams.
• Strong coaching and people-development capabilities.
• Ability to establish priorities, manage workload distribution, and drive accountability.
• Ability to operate effectively in a fast-paced and highly visible customer environment.

Language Requirements

• Strong professional English proficiency is mandatory, given the role's focus on U.S. transportation and cross-border operations.
• Portuguese is a significant advantage.

What's in it for you