It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
As a Road Logistics Operations Specialist based out of our Bensenville, IL location, you will coordinate our customer’s shipments by leveraging contracted rates and securing capacity with qualified carriers and partners. You’ll ensure smooth transport operations by managing bookings, preparing documentation, and meeting key requirements such as transit times, carrier selection, and routing whilst adhering to industry regulations. You will report directly to the Road Logistics Operations Manager.
How you create impact
- Communicate with shippers via email and phone to confirm shipment details.
- Dispatch and track pickups, updating shipment status as needed.
- Data management utilizing Excel for customer reporting requirements.
- Monitor shipments to ensure on-time movement and resolve delays proactively.
- Schedule and coordinate pickup/delivery appointments.
- Deliver exceptional customer service and maintain strong client relationships.
- Collaborate with carriers (dry van, flatbed, temperature-controlled) to ensure timely pickup and delivery.
- Act as the liaison between shippers, carriers, and customers to provide tactical solutions that enhance daily operations.
What we would like you to bring
- 1+ years of experience in a client service role handling high volume external and internal requests via email, phone, and other digital platforms.
- Intermediate to Advanced Microsoft Excel and data management proficiency.
- Degree/Diploma in Business, Supply Chain, Transportation, or other related field.
- Strong communication, problem-solving, and organizational skills.
- Knowledge of industry-specific guidelines, systems and processes preferred (dry van, reefer, flatbed, expedite, LTL).
Training will be provided for the first 30-60 days from Monday - Friday (8.30 AM - 5.00 PM).
After training, we are seeking two (2) specialist for one of the available shifts below:
Sunday - Thursday (9.30 AM - 6.00 PM, except Sunday which is 7.30 AM - 4.00 PM) OR Tuesday - Saturday (10.30 AM - 7.00 PM, except Saturday which is 7.30 AM - 4.00 PM)
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $65,000 and $75,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AA1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.