It's more than a job
With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.
Our Global Operational Key Account Manager (OKAM) is responsible for delivering an exceptional operational experience for strategic global customers. You will act as the primary operational owner for your assigned accounts, leading cross-country and cross business unit coordination to ensure service excellence, customer retention, and sustainable growth.
How you create impact
- Serve as the primary global operational point of contact for assigned key accounts
- Build and maintain strong, long-term customer relationships through regular engagement and reviews
- Provide end-to-end operational oversight across Air and Sea Logistics, countries, and regions
- Lead and coordinate the Operational Key Account Team (Network OKAMs, OKAS, and supporting teams)
- Translate customer operational requirements into effective internal solutions and processes
- Manage operational escalations, including service issues and claims of a structural nature
- Drive continuous improvement initiatives to enhance service quality, efficiency, and cost performance
- Support onboarding and implementation of new business and customer solutions
- Collaborate closely with sales and operations to deliver corrective actions and performance improvements
What we would like you to bring
- Bachelor’s degree in Business, Logistics, Engineering, or a related field
- 5+ years of experience in Air and/or Sea Logistics operations
- Proven experience managing global or multinational customer accounts
- Strong knowledge of international freight forwarding, import/export processes, and operational systems
- Demonstrated ability to lead and influence virtual, cross-functional teams
- Excellent communication, stakeholder management, and analytical skills
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $75,000 and $90,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KE1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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