It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
As a key driver of customer success, the Air Logistics Customer Care Supervisor partners closely with the Customer Care Manager to inspire and elevate the local Customer Care Location (CCL) team. This role is pivotal in strengthening customer relationships, expanding the client base, and delivering best-in-class service experiences that differentiate the organization in the market. With a strong focus on commercial ownership and operational excellence, the Team Leader empowers the team to proactively identify opportunities, resolve challenges, and enhance customer satisfaction. By aligning with the broader Customer Care strategy, this role ensures consistent service quality while driving profitability and sustainable growth.
How you create impact
- Lead and develop the CCL team to deliver excellent customer service, achieve KPIs, and drive growth and profitability.
- Manage customer allocation and performance to ensure balanced workloads and strong results.
- Champion customer ownership, fostering a proactive, accountable, and high-performing team culture.
- Serve as the main point of contact and leader for the local/national team, ensuring alignment with strategy and successful change adoption.
- Customer Growth & Profitability: Drive retention, upselling, and commercial performance.
- Customer Experience: Ensure clear communication, service excellence, and delivery on commitments.
- Operations & Onboarding: Oversee onboarding, shipment readiness, and compliance.
- Data & Systems: Maintain accurate customer data, rates, and credit health.
- Issue Resolution: Manage complaints, claims, and escalations through to resolution.
What we would like you to bring
- 2+ years of forwarding experience
- 1+ years of leadership experience
- 2+ years of Air Logistics experience within a forwarding environment
- Strong commercial mindset with the ability to identify growth opportunities
- Proven ability in customer communication and escalation handling
- Customer service excellence and relationship‑building skills
- Experience in Air Logistics shipment execution and monitoring (import/export)
- Solid analytical and organizational skills, including MS Office and data handling proficiency
- Proficiency in Kuehne+Nagel customer‑facing digital tools
- Understanding of freight forwarding regulations and compliance requirements
- Knowledge of GCIM Air Logistics and Kuehne+Nagel internal systems
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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