Job Description
Air Logistics Operational Care Specialist (Import)

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Operational Care Specialist oversees the accurate and timely coordination of shipments, ensuring all customer transit time requirements are met. Apply now to join our team.

How you create impact

  • To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables 
  • To follow the communication concept for effective communication with stakeholders 
  • To monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs 
  • To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies
  • To immediately report problems, operational disputes or discrepancies to supervisors or managers
  • To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
  • To monitor operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered  
  • To collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical
  • To maximize profitability through cost optimization 
  • To be part of process improvement identification, and implementing changes 
  • To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations

What we would like you to bring

  • Minimum 2 years of relevant experience
  • Intermediate English proficiency
  • Proactive and solution‑oriented mindset

What's in it for you

  • Miscellaneous benefits such as dental, hospitalization and others
  • Annual Wage Supplement (AWS)
  • Training and development 

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.