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Reporting to the General Manager Air Logistics and a member of the Air Logistics Management Team, you will have responsibility for leading the overall Air Logistics operations to ensure the effective and efficient delivery of operational excellence across New Zealand.

How you create impact

• Drive and support your team to ensure the delivery of operational excellence is maintained throughout the entire shipment cycle for Import and Export Air Logistics movements.
• Play a key role in delivering strategic initiatives for Air Logistics in New Zealand, including leading your direct reports to help achieve these.
• In collaboration with the Warehouse Manager, ensure the Air Logistics Warehouse operates smoothly through delivering operational and customer excellence, people leadership, and adherence to health, safety and compliance regulations.
• Refine existing processes to ensure that all documentation is completed as per company processes, customer and regulatory requirements and in a timely manner.
• Support the smooth cross-functional collaboration between relevant teams such as Customer Care, Sales, Systems & Processes, Revenue and Customs Team to deliver a great customer experience and drive customer retention.
• Maintain strong relationships with various external parties, including transport companies, airlines, overseas offices/agents and regulatory bodies.
• Focus on continuous improvement of processes and controls and agree with key stakeholders as to how to implement these.
• Manage and analyse the operational performance of carriers to ensure services are provided in line with SLAs.
• Ensure strong data quality is available for timely and accurate customer reporting.
• Collaborate with the Air Logistics Management Team to support the development of new and existing customer targets including pursuing profitable growth in targeted segments and trades.
• Collaborate with the relevant Kuehne+Nagel branches to provide and share support and resources when required.
• Conduct regular conversations with all direct reports to discuss and ensure traction on delivering performance and development goals.
• Ensure your direct reports are equipped with the tools and skills to provide leadership and guidance to their team members, including ensuring everyone knows their daily objectives and are fully empowered to meet them.
• Follow-up to provide additional feedback, guidance and continuously strengthen capabilities based on the skills matrix and personal development plans.
• Participate fully as an integral member of the Air Logistics Management Team, working collaboratively as required to ensure achievement of overall team objectives, including the success of the KN Experience (EX & CX).

Note: These accountabilities may change from time to time to meet operational or other requirements.

What we would like you to bring

• Extensive knowledge and experience of Import and Export Air Logistics processes gained through a range of leadership level roles.
• Highly developed leadership and people management capability; proven track record of successfully leading, building and developing a high performing team.
• Ability to influence, negotiate and resolve conflicts internal and externally across multiple levels.
• Demonstrated ability to form and maintain strong working relationships with key internal and external stakeholders at all levels of seniority and expertise, including driving collaboration across teams and functions.
• Ability to operate in a fast-paced transformative environment under pressure and to tight deadlines.
• Ability to effectively manage and prioritise your time effectively, especially when under pressure and with a busy workload.
• Strong organisational skills including the ability to prioritise tasks and delegate appropriately.
• Strong attention to details skills coupled with a high level of accuracy.
• Strong communication skills, both written and spoken, coupled with the ability to listen effectively.
• Decisiveness in decision making, coupled with the ability to solve problems.
• Ability to upskill and develop team members through structured training and knowledge sharing.
• Track record in proactively developing and improving own knowledge, skills and experience.

What's in it for you

We are proud to be a company that values the contribution our employees bring, and as such we provide some fantastic employee benefits;

• Flexible working arrangements
• Fully subsidised health insurance for yourself and immediate family
• Confidential EAP services
• Access to training, learning and development opportunities as well as career progression in a successful global organisation
• Social Club, flu vaccinations, birthday cakes, Christmas gift and more!