It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
- Act as the first point of contact for customers, hauliers and overseas agents, coordinating daily operational activities.
- Manage customs clearance for sea freight shipments entering the UK through various ports.
- Provide customers with accurate and timely updates on shipment arrivals and merchant haulage deliveries.
- Liaise with Port and Plant Health, Port Authorities and UK Border Force to resolve clearance issues.
- Process CHED-D, CHED-P, CHED-PP and organic applications accurately and efficiently.
- Coordinate with shipping lines regarding DROs and other operational enquiries.
- Manage customer invoicing following delivery and liaise with the Accounts team regarding shipping line pre-payments.
- Lead and support the team to ensure excellent customer service and prompt responses to customer and service provider queries.
What we would like you to bring
- Proven experience in customs clearance of sea freight shipments entering the UK through various ports is essential.
- Hands-on experience working with Port and Plant Health, Port Authorities and UK Border Force on clearance matters is essential.
- Practical experience processing CHED-D, CHED-P, CHED-PP and organic applications is essential.
- Previous experience within Sea Logistics, freight forwarding or a closely related operational environment.
- Strong customer service skills with the ability to communicate confidently with customers, authorities and service providers.
- Excellent written and verbal communication skills in English.
- Ability to work effectively under pressure, manage multiple priorities and maintain a high level of accuracy.
- Good Microsoft Office and systems skills, combined with flexibility around working hours during busy periods and availability for occasional after-hours calls.
What's in it for you
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.