Lead the safe and time‑critical cross‑border relocation of hyperscaler and data‑center infrastructure — including server racks and IT equipment — between the United States and Mexico. Ensure regulatory compliance, operational reliability, and zero‑defect execution while leveraging KN’s digital tools and global strategy for server and data‑center logistics.

• Manage end‑to‑end US–MX transportation and transshipment operations, including customs pre‑clearance, bonded transfers, and escort requirements. Coordinate closely with Laredo CCL and the Control Tower to ensure schedule adherence, minimize delays, maintain milestone integrity, and proactively manage exceptions in KN systems (Control LOG, myKN).
• Implement chain‑of‑custody and ESD (Electrostatic Discharge) protocols for high‑value IT equipment. Oversee priority deliveries and validate carrier compliance with all applicable regulations and security standards.
• Guarantee clean EDI/API data flows for hyperscaler customers. Utilize control panels and digital tools to improve ETA accuracy, enable predictive capacity planning, and enhance overall operational visibility.
• Serve as the operational point of contact for hyperscalers and OEMs. Collaborate with Sales and KAM to ensure smooth implementation, SLA compliance, and an exceptional customer experience.
• Manage P&L performance, including buy/sell rates, margin retention, and upselling of premium services. Implement cost‑of‑service improvements and increase asset/utilization efficiency across cross‑border operations.
• Achieve on‑time border clearance and site delivery; maintain zero damage/loss for IT equipment; maximize first‑time customs‑clearance rate; ensure data quality and timely exception closure; meet productivity and cost‑efficiency targets.

• Bachelor’s degree in International Business, Transportation/Industrial Engineering, or related fields.
• Master’s degree in a relevant discipline preferred.
• Minimum 5 years of experience in cross‑border operations (US–Mexico).
• Minimum 5 years of experience in US‑MX customs processes, documentation, and regulatory compliance.
• Advanced English proficiency (spoken and written).
• Strong operational planning, problem‑solving, and stakeholder‑management capabilities.
• Familiarity with digital logistics platforms and data‑driven decision making (preferred).

Certifications:

• Lean or Kaizen certification.
• Dangerous Goods Awareness (DG Awareness).

Drive one of the most strategic and high‑impact operations in hyperscaler and data‑center supply chain. As the Cross‑Border Operations Manager, you will oversee the urgent and secure movement of high‑value IT infrastructure across the US–Mexico border, ensuring flawless execution, zero defects, and full regulatory compliance. This role combines operational leadership, digital integration, and customer engagement with some of the world’s largest tech companies—perfect for a logistics professional ready to elevate performance, innovate processes, and lead a high‑performing team in a fast‑paced, mission‑critical environment.