It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Sea Logistics Customer Care Specialist plays a key role in supporting customers by providing accurate information, addressing inquiries, and resolving concerns. This role is accountable for delivering excellent service to both internal and external stakeholders. Additionally, they manage a personal portfolio of house accounts as an account owner, maintaining strong customer relationships and driving engagement.
How you create impact
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC)
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To qualify + enter customer orders into the operational execution process. •
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges
- To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
- To create review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.
- To undertake any other tasks required by management.
What we would like you to bring
- Prior experience in logistics or supply chain operations, preferably in international freight forwarding
- Decision-making and analytical problem-solving capabilities • Basic understanding of financial principles and commercial decisionmaking
- Strong collaboration skills and team-oriented mindset
- Expertise in customer management, ensuring engagement and satisfaction throughout the customer lifecycle
- Strong communication skills
- Highly customer-oriented mindset, focused on delivering solutions that meet changing needs
- Openness to change and continuous improvement efforts to enhance processes and customer satisfaction
- Proactive and solutions-focused with a focus on optimizing customer experience
What's in it for you
At Kuehne+Nagel Australia, we motivate people to achieve extraordinary experiences. That’s why we’re committed to creating a workplace that’s rewarding, supportive, and full of opportunity so you can thrive, grow, and imagine more than a career in logistics.
What You Can Look Forward To:
- Competitive Remuneration: Great work deserves great rewardLimitless Career Opportunities: Explore international options or broaden your experience across roles and departments
- Flexible Work Arrangements: Balance your career with life - we make it possible
- Inclusive Parental Leave: Gender-neutral and designed to support all parents and carers
- Corporate Employee Discount Program: Enjoy exclusive deals across categories with thousands of top vendors
- Novated Leasing: Flexible salary-packaging that can help everyone save and travel with easeJoin us and be part of a company where your ambitions are supported, your achievements celebrated, and your career can go anywhere.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.