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Kuehne+Nagel is a global leader in logistics, specialising in innovative supply chain solutions.

At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Step into a workplace recognised for its commitment to excellence, having earned Great Place to Work recognition for multiple years. Be part of dynamic teams where innovation meets opportunity and join a company that supports your growth while making a difference in the world of logistics. Make your mark with us today!

We are pleased to announce that the National Air Logistics Strategic Customer Development Manager position is now open for expressions of interest.  As part of our commitment to talent development and succession planning, we have identified a strong external candidate through our Succession Management Framework. However, in the interest of ensuring a fair and impartial process, we are inviting expressions of interest from all eligible employees.  This approach supports transparency and provides an opportunity for all interested individuals to be considered.

How you create impact

• Manage and nurture relationships with existing clients, ensuring their needs are met and fostering positive business connections. 
• Perform analyses for both existing and potential customers to identify opportunities for growth, mapping in CoreLog via account intelligence. 
• Maintain a strategic approach towards accounts and opportunities, focusing on specific lanes within a customer opportunity to maximise the likelihood of business conversion under strategic-based analysis on the relationship level, customer struggles, needs in specific lanes/bundles and solution-based. 
• Lead business reviews for accounts on a regular basis, with support from other stakeholders in the BUs 
• Regular customer-facing activities to further strengthen the relationship and further understand customers' and businesses` requirements to properly translate it into pricing and solutions.
• Proactively seek out and engage customer prospects. 
• Present, promote, and sell our products and services using compelling arguments. 
• Conduct needs analyses to tailor solutions that meet customer requirements. 
• Reach out to potential leads through cold calling and other channels 
• Liaise with various stakeholders within the air logistics department to maximise business conversion. 
• Engage in early stages of Requests for Quotation (RFQs) to position our offerings effectively. 
•  While hunting for new business is your primary focus, maintaining existing client relationships (farming components) remains part of your overall portfolio. Main sales KPIs are
• Ensure strict adherence to global air logistics pricing guidelines during all tender phases, including the launching of forecast, prelaunch, pricing/submitting, and closing phases. 

What we would like you to bring

• 15 years in freight forwarding, with a focus on airfreight preferred.
• +10 years experience with a global top 10 freight forwarder/s.
• Demonstrated experience in dealing directly with GA & NA accounts and decision makers
• Demonstrated experience in winning GA and NA accounts.
• Demonstrated experience in complex solution design and implementation
• Managed a team across multiple locations
• Proven track record in strategic customer development and managing national key accounts
• Deep knowledge of air logistics operations, pricing models, and capacity management
• Strong understanding of international trade regulations, IATA standards, and airline partnerships
• Ability to design and execute customer development strategies aligned with national and global business goals
• Skilled in contract negotiation, tender management, and solution design for large accounts
• Excellent stakeholder management skills with ability to influence senior decision‑makers
• Experience leading cross‑functional teams (sales, operations, finance, customer service) to deliver customer solutions
• Strong analytical skills for market intelligence, forecasting, and performance tracking
• Proficiency in CRM tools, MS Office, and reporting platforms
• Customer‑centric mindset with focus on building long‑term partnerships

What's in it for you

At Kuehne+Nagel Australia, we motivate people to achieve extraordinary experiences. That’s why we’re committed to creating a workplace that’s rewarding, supportive, and full of opportunity so you can thrive, grow, and imagine more than a career in logistics.
 
What You Can Look Forward To:

• Competitive Remuneration: Great work deserves great reward
• Limitless Career Opportunities: Explore international options or broaden your experience across roles and departments
• Flexible Work Arrangements: Balance your career with life - we make it possible
• Inclusive Parental Leave: Gender-neutral and designed to support all parents and carers
• Corporate Employee Discount Program: Enjoy exclusive deals across categories with thousands of top vendors
• Novated Leasing: Flexible salary-packaging that can help everyone save and travel with ease
• Join us and be part of a company where your ambitions are supported, your achievements celebrated, and your career can go anywhere.