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As an Air Logistics Revenue Care Specialist, you will help ensure the financial accuracy of our air freight operations by reviewing shipment costs and revenue, resolving discrepancies, supporting billing activities, and identifying opportunities to improve processes. This role requires someone who can look beyond the numbers, investigate why something does not add up, and confidently work across teams to get issues resolved. 

How you create impact

You will work closely with operational, customer care, finance, sales, and global teams to ensure shipment files are financially accurate and billing processes are completed correctly and efficiently.

• Review shipment files, costs, rates, and revenue for accuracy before billing
• Produce invoices and confirm expected gross profit and financial information
• Perform Financial Status Log activities, including month-end closing responsibilities
• Research billing discrepancies and determine whether charges, rates, or supporting information are incorrect
• Review rate cards, spot quotes, service levels, and other supporting documentation to validate charges
• Work with internal and global teams to resolve cost and revenue discrepancies
• Coordinate with Operational Care regarding carrier, hauler, supplier, and third-party costs
• Coordinate with Customer Care regarding charges billed to customers
• Support resolution of invoice challenges and other financial discrepancies
• Partner with Sales and Customer Care teams on credit limit adjustments as needed
• Identify recurring issues and opportunities to improve processes rather than repeatedly correcting the same problems
• Support automation and process-improvement initiatives within Revenue Care
• Maintain accurate, timely, and high-quality financial data
• Help ensure processes and working instructions are followed consistently

What we would like you to bring

You are analytical, comfortable working with financial information, and naturally inclined to investigate when something does not look right. You can work independently while also communicating confidently with people across different teams, even when they do not report directly to you.

• 2–5 years of relevant experience in freight forwarding, finance, accounting, billing, logistics, or a related environment
• Understanding of basic accounting principles
• Ability to review costs, rates, invoices, or other financial information and identify discrepancies
• Strong critical-thinking and problem-solving skills
• Process-driven mindset with an interest in continuous improvement
• Confidence researching issues and following up with multiple stakeholders to reach a resolution
• Strong organization and attention to detail
• Ability to prioritize work and manage deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency with Microsoft Office
• Ability to learn financial and freight-forwarding systems and processes
• Team-oriented approach with the ability to work effectively across departments

Experience in freight forwarding or finance is preferred. A degree in Finance, Business, Accounting, or a related field is also preferred; however, candidates with strong relevant experience and a demonstrated financial and analytical mindset are encouraged to apply.

This is a full-time, onsite position in Bensenville, Illinois, working primarily Monday through Friday. The team generally works an eight-hour day with flexible start times between approximately 7:00 AM and 9:00 AM. Some additional hours may occasionally be needed around month-end closing or other high-volume periods.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. 

This position has a salary range of $50,000 to $60,000 annually. Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary within the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes, such as screening applications and interview scheduling. These tools analyze information to support decision-making, but final decisions are made by human reviewers.