It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Great customer experiences are built by great teams. We are looking for a Perishables Customer Care Team Leader to guide our Customer Care team in and help us deliver consistent operational excellence to our customers every day.
In this role, you will lead and coach the team day to day, making sure workload is well managed, escalations are resolved on time and operational standards are met. You will work closely with Procurement, Operations and other internal teams to meet our customer service and business goals.
How you create impact
- Lead and coordinate the team’s daily activities, distributing and prioritizing work so customer requirements are met on time.
- Provide guidance, coaching and regular feedback to team members, promoting accountability, collaboration and continuous development.
- Monitor team performance and service quality, identifying improvement opportunities and implementing corrective actions when needed.
- Act as the first point of escalation for complex customer or operational issues, keeping customers and internal stakeholders informed.
- Drive proactive customer communication, retention and profitability through timely responses to capacity requests, upselling and promotion of KN products.
What we would like you to bring
- Experience in Air Logistics, Freight Forwarding or Customer Care, ideally with exposure to perishables.
- Experience leading or coordinating teams.
- Commercial mindset with a strong focus on customer satisfaction and profitability.
- Strong communication, problem solving and stakeholder management skills.
- Advanced English level.
What's in it for you
At Kuehne+Nagel, our work is customer focused and people driven. This role gives you the opportunity to lead a team that directly shapes the experience of our customers, in a dynamic and international environment. You will be part of a collaborative culture that encourages continuous learning, innovation and professional development, while working for one of the world’s leading logistics companies. The future of logistics is driven by talented people. Join us and bring your expertise closer to where it matters most.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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