As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Somewhere over an ocean, a pallet of time-sensitive cargo is on its way to a customer who is counting on it. Behind that flight sits a booking, a carrier, a routing, and a person who made sure every piece fell into place. That person could be you.

At Kuehne+Nagel, our Operational Care Specialists are the people who make air freight feel effortless. You’re the calm centre of the storm, coordinating bookings with carriers, partners and gateways, preparing the right documentation, and keeping a close eye on every shipment from the moment it’s booked to the moment it lands.

Responsibilities

• You start by checking what’s moving, what’s due, and what needs a nudge. Nothing sits overdue on your watch.
• When a shipment goes off-script (a delay, a routing conflict, a rate that doesn’t add up), you’re the first to spot it, and the first to fix it. You clarify instructions, resolve discrepancies, and flag anything bigger to your team leader straight away.
• You work hand in hand with Customer Care to make sure customer requirements like transit times, carrier choice and routings are met.
• You secure buy rates and capacity with qualified carriers and our KN gateways, always with an eye on cost and profitability.
• You keep our systems up to date so everyone has clear visibility, including the financial details.
• You hold carriers and partners to their commitments, and speak up when they don’t deliver.
• You help shape how we work, partnering with our Optimization Team to cut manual steps and get more from our systems, and supporting Sales and Customer Care to make new customer accounts start smoothly.
  
  

Requirements

• You bring a “can do” attitude and a genuine service mindset.
• You’re detail-obsessed in the best way and stay steady when the pressure rises.
• You communicate clearly, coordinate easily, and love a well-organised plan.
• You respect the rules. Air freight regulations and industry guidelines matter to you.
• You have air freight knowledge, and ideally 0–2 years in air logistics or freight forwarding. Starting out? We’d still love to hear from you.
• A vocational course, apprenticeship, or diploma in freight forwarding or logistics is preferred.
• You’re fluent in the local language and have intermediate English.
• You’re strong in analytical and organising skills, teamwork, time management and problem solving.
  
  

Why join Kuehne+Nagel?
At Kuehne+Nagel, you’ll be part of a global logistics leader where your contribution matters. We offer a supportive, inclusive and flexible workplace, with opportunities to grow your career, make an impact, and be rewarded along the way.

Along with a competitive remuneration package, our benefits include:

• Flexible work arrangements to support work-life balance
• Inclusive paid parental leave for all parents
• Career development through extensive learning and development opportunities
• Novated leasing and EV car subscription options
• Employee discounts, rewards and recognition programs
• Private health insurance discounts
• Corporate uniform allowance
• Charity and volunteering opportunities to give back to the community
• A collaborative culture with the strength of a global network!

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.