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How you create impact

• Manage and perform all air import operational activities accurately, efficiently, and within established service level agreements.
• Coordinate import shipments from receipt of pre-alert documentation through customs clearance, cargo availability, and final delivery.
• Review and process import documentation, including Master Air Waybills (MAWB), House Air Waybills (HAWB), commercial invoices, packing lists, arrival notices, and customs-related documentation.
• Monitor shipment arrivals and proactively manage exceptions, delays, and service failures to minimize impact on customers.
• Ensure accurate and timely milestone updates within operational systems, maintaining shipment visibility and financial accuracy.
• Coordinate closely with Customs Brokerage, warehouse, and transportation teams to facilitate timely cargo release and delivery.
• Review and clarify operational instructions when discrepancies exist regarding routing, customs requirements, shipment details, rates, or customer expectations.
• Communicate shipment status, delays, and resolutions proactively to customers and internal stakeholders.
• Escalate operational issues, compliance concerns, service failures, or shipment irregularities to management as appropriate.
• Collaborate with carriers, overseas offices, gateways, warehouses, customs authorities, transportation providers, and service partners to ensure successful shipment execution.
• Monitor carrier and vendor performance and raise awareness when service commitments are not being achieved.
• Support cost management initiatives to maximize profitability while maintaining service excellence.
• Collaborate with Operational Excellence and Optimization teams to improve efficiency, leverage automation, and reduce manual processes.
• Participate in identifying and implementing process improvements that enhance operational performance and customer satisfaction.
• Support customer onboarding and implementation activities in partnership with Sales and Customer Care teams.
• Ensure compliance with all applicable import regulations, TSA requirements, CBP regulations, FDA requirements, and company policies.

What we would like you to bring

• 2+ years of experience in Air Freight Import Operations, Freight Forwarding, Logistics, or Supply Chain Management.
• Strong understanding of air import processes, including shipment coordination, cargo arrivals, customs clearance, and final delivery execution.
• Experience reviewing and processing import documentation, including Air Waybills, commercial invoices, packing lists, and customs-related documents.
• Knowledge of U.S. import regulations and compliance requirements, with the ability to identify and resolve shipment discrepancies.
• Experience working with airlines, customs brokers, warehouses, transportation providers, and overseas offices to ensure smooth shipment execution.
• Proficiency in CargoWise or similar freight forwarding and transportation management systems.
• Strong ability to track shipments, manage multiple priorities, and provide proactive communication regarding shipment status and exceptions.
• Excellent analytical, organizational, and problem-solving skills, with strong attention to detail and accuracy.
• Effective verbal and written communication skills with a customer-focused and service-oriented approach.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and other business systems.
• Associate's or Bachelor's degree in Logistics, Supply Chain, Business, International Transportation, or a related field preferred.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage for this role is between 32.00 and 35.00. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.