It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
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Implement and actively manage the customer ownership model in the customer care team along with all its elements as per the customer care Roles & Responsibilities Guidelines to grow, retain and serve the local customer base.
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You will be the main leader and contact person for your national and local teams, taking clear ownership of the following areas and being fully responsible for their success and growth.
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Drive awareness and encouragement of usage of customer facing digital solutions, and liaise with respective teams for training, as needed.
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With shipment ownership, drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder teams to deliver according to customer expectations. At the same time, ensure regulatory and compliance adherence.
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Lead a strong focus on shipment monitoring and pro-active customer communication, and effectively manage customer feedback, complaints and escalations, and ensure swift corrective actions.
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Manage and develop customer growth and stay on top of customer retention.
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Drive maximization of profitability with a high focus on spot quotation execution and fast response time, and by upselling and promoting KN
What we would like you to bring
- Candidate shall have a minimum of 5 years of working experience air freight or freight forwarding as customer service. Proven at least 2 years in leadership would be preferable.
- Candidate shall be fluent in English communication not only limited in communication, must be able to write and also reading.
What's in it for you
- Miscellaneous benefits such as dental, hospitalization and others
- Annual Wage Supplement (AWS)
- Training and development
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.