It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
- Deliver exceptional customer service and satisfaction while fostering customer growth and retention. Maximize customer profitability by proactively supporting their business needs and requirements.
- Commercial Management - Drive customer growth and retention through service excellence, upselling opportunities, and quotation management. Support profitability improvement and commercial financial activities.
- Relationships & Communication - Manage customer communications, booking clarifications, and shipment updates to ensure a smooth customer experience.
- Customer Promise Monitoring - Deliver overall transit time and commercial conditions as promised
- Onboarding & Fulfilment - Support customer onboarding, shipment documentation, and compliance requirements.
- Customer System Maintenance - Maintain customer data, monitor credit limits, and ensure accurate system rates.
- Dispute Management - Manage customer complaints, claims, and escalations while ensuring accurate claim documentation.
What we would like you to bring
EXPERIENCE
• Air Logistics forwarding experience: 0-2 years
SKILLS & EXPERTISE
• Commercial mindset
• Customer communication & escalation
• Customer service & relationship management
• Air logistics shipment execution & monitoring
• Analytical and organizing skills
• KN customer-facing digital tools usage
• Freight forwarding regulations and compliance awareness
• GCIM Air Logistics
• Knowledge of KN systems
KEY ATTRIBUTES
• Self-driven performance
• Customer-centric mindset
• Commercial acumen
• Collaborative communication
• Solution-oriented approach
• Adaptability
What's in it for you
At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.