It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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How you create impact
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.
What we would like you to bring
- Business proficiency in both Korean and English, with excellent verbal and written communication skills.
- Proven experience in Air Logistics and a strong understanding of freight forwarding, transportation, supply chain processes, and logistics operations.
- Strong customer relationship management skills with the ability to build trust, maintain long-term partnerships, and drive customer satisfaction.
- Proven ability to manage customer inquiries, quotations, onboarding processes, and service issue resolution effectively.
- Service-oriented mindset with a proactive, responsive, and solution-driven approach to supporting customers and internal stakeholders.
- Strong commercial awareness with the ability to balance customer satisfaction and business profitability.
- Excellent problem-solving and analytical skills, including experience in handling customer complaints, conducting root cause analysis, and driving continuous improvement initiatives.
- Ability to work independently, prioritize multiple tasks, and perform effectively in a fast-paced environment.
- Proficiency in Microsoft Office applications.
What's in it for you
At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide.
As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.